Shipping Policy
At Akina.co.in, we take great care to ensure that your custom products reach you securely and on time. Please review our shipping policy to understand the process, timelines, and responsibilities.
1. Order Process
To place an order:
- Share the name/design of the wallpaper or name plate
- Provide exact dimensions and any custom specifications
- Upon receiving your request, we will send a digital proof and quote via email or WhatsApp within 2–4 business days (excluding weekends and public holidays)
2. Payment Methods
We accept secure payments through:
- Credit/Debit Cards
- UPI (Google Pay, PhonePe, etc.)
- Wallets
- Net Banking
Production begins only after full payment confirmation.
3. Production & Delivery Timeline
- All products are custom-made, and production timelines may vary.
- Orders are generally dispatched within 7–14 working days after proof approval and payment.
- Delivery may take up to 30 days from the date of payment confirmation depending on your location and courier service.
- Delays caused by third-party logistics providers (courier/shipping companies) are beyond our control.
- No refunds will be issued for undelivered packages unless the item remains untraceable for 28 days after dispatch.
4. Packaging & Damage Handling
- All products are packed in rigid, secure packaging (e.g., cardboard tubes for wallpapers).
- If the package appears visibly damaged on delivery, please:
- Note it on the delivery slip
- Sign as “damaged“
- Take clear photographs before opening and share with our support team immediately
This will help us process claims with the courier, if applicable.
5. Taxes & Duties
- Orders shipped within India are generally inclusive of GST.
- For international orders (if applicable), any customs duties, taxes, or clearance fees at the destination country are the customer’s responsibility.
6. Address Accuracy & Delivery Responsibility
- Customers are responsible for providing a complete and correct shipping address.
- Akina.co.in is not liable for delays or losses due to:
- Incorrect address
- Unreachable customer
- Failed delivery attempts
7. Need Help?
Our support team is here to help you with any genuine concerns:
