Privacy Policy
Akina.co.in is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.
1. Information We Collect
We may collect the following information from you:
- Personal Information: Name, phone number, email address, shipping/billing address, WhatsApp number (if used for order communication), and other order-related details.
- Payment Information: We use third-party payment gateways (e.g., Razorpay, Paytm, etc.) to process payments. We do not store any credit/debit card or UPI credentials on our servers.
- Device & Usage Data: IP address, browser type, operating system, and pages visited on our website — collected through cookies and analytics tools.
2. How We Use Your Information
Your data is used to:
- Process and fulfill orders
- Communicate order updates via email or WhatsApp
- Improve our website, services, and user experience
- Respond to customer service queries
- Send occasional promotional messages (only if you opt-in)
3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share your data only with:
- Trusted delivery partners (for shipping your orders)
- Payment processors (to process transactions)
- Third-party service providers (e.g., email or SMS tools, if used for communication)
All such third parties are contractually obligated to protect your information.
4. Data Storage & Security
- We store your information on secure servers with reasonable industry-standard security measures.
- Order and contact details are retained as long as necessary to fulfill our obligations and for legal purposes.
- You may contact us at any time to request deletion of your stored data, unless we are legally required to retain it.
5. Cookies & Analytics
We use cookies to enhance user experience and track website performance.
- Cookies help remember your preferences and improve loading speed
- We may use Google Analytics or similar tools to understand traffic and user behavior
- You may disable cookies in your browser settings if you prefer
6. WhatsApp & Communication Consent
By sharing your phone number with us or placing an order via WhatsApp, you consent to receive order-related and occasional promotional messages from Akina.co.in. You can opt out anytime by messaging “STOP” to our WhatsApp number.
7. Third-Party Links
Our site may contain links to third-party websites (e.g., payment gateways or installer recommendations). We are not responsible for their privacy practices and encourage you to read their privacy policies before sharing any data.
8. Children’s Privacy
Our website is not intended for use by individuals under the age of 13. We do not knowingly collect data from minors.
9. Your Rights
Under Indian law, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent to data processing (where applicable)
To exercise any of these rights, email us at support@akina.co.in.
10. Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with the “Effective Date” updated accordingly.
11. Need Help?
Our support team is here to help you with any genuine concerns:
