Return, Refund & Cancellation Policy
At Akina.co.in, we are committed to delivering high-quality, made-to-order products tailored specifically for your space. Because our products are custom-designed, we request you to carefully read our policy regarding cancellations, returns, replacements, and refunds.
1. Order Cancellations
- Orders may be cancelled within 2 hours of successful payment, provided that production has not begun.
- After 2 hours or once production has started, cancellations are not accepted, as each product is made to order.
2. Returns & Replacements
All our products — including wallpapers and customised name plates — are crafted specifically for you. Therefore:
- Returns due to change of mind or incorrect selection are not accepted.
- Products cannot be returned once they are installed, used, or altered in any way.
We offer free replacements only in the following cases:
- Manufacturing defects
- Printing or engraving errors
- Damage during shipping (verified via photos upon delivery)
Important: All replacement requests must be initiated within 2 days of delivery, along with clear photographic evidence.
If your replacement is approved:
- We will arrange for courier pickup
- A replacement will be shipped via express delivery, free of charge
3. Product Inspection & Installation Guidelines
For Wallpapers:
- Please inspect your wallpaper carefully upon delivery. We cannot accept claims after installation.
- We only supply the wallpaper. Installation is not included, though we may refer local professionals in select cities. These are independent third-party services, and Akina.co.in holds no liability for their performance or charges.
- We are not liable for: Wall seepage or moisture damage, Chemical interactions with adhesives or wall treatments, Mishandling or improper installation
For Name Plates:
- Please review the preview/mockup carefully before confirming your order.
- Minor color, texture, or grain variations may occur in physical materials such as wood, acrylic, or metal. These are considered normal and not grounds for replacement or refund.
4. Color & Material Disclaimer
- Slight differences in color, brightness, or finish between screen previews and the final printed/engraved product may occur.
- For wallpapers, we recommend requesting a printed color sample in advance if color accuracy is critical.
5. Refunds
Since all products are custom-designed and non-resellable, refunds are only issued in rare cases such as:
- Defective or incorrect product due to our error
- Items damaged during shipping (must be reported with photos within 48 hours)
Refunds are not applicable for:
- Installed or used products
- Delay caused by third-party couriers
- Installation mishandling
- Change of mind after customization begins
6. Need Help?
Our support team is here to help you with any genuine concerns:
